Terms and Conditions

Welcome to The White Hippo! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions.

 

1. General

• These Terms and Conditions govern your use of our website and the purchase of any products offered on it.
• By using our website, you confirm that you are at least 18 years old, or if you are under 18, that you are using the website with the consent of a parent or legal guardian who agrees to these terms.
• We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

  

2. Order and Payment

• All orders placed on our website are subject to product availability and acceptance by us.
• We offer multiple payment methods, including credit card and other options as provided on the checkout page.
• Orders are processed within 3 business days. Once your order is processed, shipping times will vary based on your location. Customers will receive a tracking number once the order has been shipped.
• If there is a delay in shipment, we will notify you promptly.
• Customers are responsible for any customs duties or import taxes that may apply to their order.

 

3. Order Cancellation

• Orders can only be canceled if they have not yet been shipped. Once an order has been shipped, it is no longer eligible for cancellation, but you may still request a return or replacement under our Return Policy.

  

4. Returns and Exchanges

• Products can only be returned or exchanged if they are in their original condition, unused, and with all original packaging. Any product returned without prior notification and approval may not be eligible for a refund or replacement.
• The return or exchange request must be made within 30 days from the day you received the product.
• Certain products (e.g., personalized items, perishable goods) may not be eligible for return or exchange. This will be indicated on the product page.

  

5. Refund Policy

• We offer a full refund within 30 days from the day you received the product. To process a refund, you must provide video evidence proving the product was faulty upon arrival.
• Once the faulty product is returned and inspected, the refund will be processed within 30 business days using the original payment method.

  

6. Limitation of Liability

• Our liability for any product purchased through our site is strictly limited to the purchase price of that product. We are not responsible for any indirect losses or damages arising from use of our products or services.

  

7. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

  

8. Contact Us

• If you have any questions or concerns about these Terms and Conditions, please contact us at info@thewhitehippo.com.