Privacy Policy

At The White Hippo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website. By accessing and using The White Hippo's website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, create an account, or make a purchase. The types of personal information we collect include but are not limited to:

Personal Identification Information: Name, email address, phone number, shipping and billing address.
Payment Information: Credit card details, PayPal account, or other payment method information.
Order History: Details of products you have purchased.
Usage Data: Information about how you interact with our website, such as IP address, browser type, and browsing behavior.
Cookies and Tracking Technologies: Information collected via cookies and similar technologies to improve your user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfill your orders, including shipping and returns.
To communicate with you about your orders, account status, and customer service inquiries.
To personalize your experience on our website by tailoring content and product recommendations.
To improve our website, products, and services based on user behavior and feedback.
To send marketing communications, promotions, and updates about new products or services, subject to your consent where applicable.
To ensure compliance with legal obligations and protect the security of our website and business operations.

3. How We Share Your Information

The White Hippo does not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process payments, fulfill orders, or provide customer service. These service providers are bound by strict confidentiality agreements and are only allowed to use your information for the services they provide.
Legal Obligations: We may disclose your information if required by law, regulation, or legal process, or to protect our rights and the safety of our customers.
Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction or updates to your personal information.
Request deletion of your personal information, subject to any legal obligations that may require us to retain it.
Opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Request a copy of the personal information we collect about you in a structured, commonly used format.
To exercise any of these rights, please contact us at [Contact Information].

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure payment gateways, and regular security audits. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

The White Hippo uses cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences, track your usage patterns, and analyze website traffic. You can manage your cookie preferences by adjusting your browser settings, but please note that disabling cookies may affect the functionality of certain parts of our website.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the website after any changes constitute your acceptance of the revised Privacy Policy.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Hong Kong.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@thewhitehippo.com.

Effective Date: 1 October 2024